Refund Policy

Refunds are reviewed manually. Workspace owners can submit refund requests from the billing dashboard, and support may request additional details before making a determination.

We consider duplicate charges, accidental renewals raised promptly, clear service-access failures, and other provider-supported billing issues when reviewing refunds.

If a dispute or chargeback is opened with the payment provider or bank, the request is tracked separately in the billing ledger and may affect account standing while it is under review.